Gold necklace

Post same day if purchased before 2pm business working day, i do not post sundays unless paid for.

Delivery timeframes

• Standard and express options with estimated delivery times (e.g. 3–5 working days standard, 1–2 express)

• Separate timelines for UK vs international orders if you ship abroad

Shipping costs

• Your rates (flat rate, free over a threshold, or carrier-calculated)

• Any free shipping thresholds (e.g. "Free UK delivery on orders over £50")

Processing time

• How long before an order is dispatched (e.g. 1–2 business days)

• Any delays around busy periods like Christmas

Carriers used

• Which couriers you use (Royal Mail, DPD, etc.)

• Whether tracking is provided and how customers access it

Packaging

• Worth mentioning gift-ready or secure packaging for jewellery — it builds trust and sets expectations

Lost or delayed orders

• What customers should do if their order doesn't arrive

• Your process for investigating and resolving issues

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at sarah@majesticgemsbysarah.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at sarah@majesticgemsbysarah.com.

Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.